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Our Thoughts on Our Framatome Partnership

Our Thoughts on Our Framatome Partnership

May 13, 2019 | Jordan Smallwood

Recently, DevonWay, in partnership with Framatome, completed phase 1 of Framatome’s iCAP solution. Beyond being proud of this achievement, we wanted to share our perspective on the deal and what’s to come for DevonWay in the future: 

  • At Scale Digital Transformation Takes Time – What made Framatome (and our other customers for that matter) such a pleasure to work with was that they intrinsically understood that as their internal processes continued to evolve, the tools and vendors they partnered with would need to be closely aligned with their internal goals. Far too often, organizations think that a singular tool will be a panacea for every ill facing their business. In reality, determining what you want to achieve, aligning your organization around those goals, and THEN choosing a tool to support your explicit goals, ensures that digital transformation will be seamless, and effective. 
  • We Are Placing a Greater Focus on Growing Our Platform – As we have grown throughout the years and learned more about our customers, we have started to identify common use cases that our current and prospective customers face. As a result, we have been revamping our UI/UX, overall design, and user workflows in order to align even further with the core problems our customers are trying to solve. We are also expecting our platform investment to allow us to deliver our solutions to customers in a faster, more efficient way. 
  • We Want to Continue to Engage Our Users – Another core focus area for us is ramping up our user engagement efforts. Service has always been the core competency we lead with and we want to continue to improve in our ability to serve our customers both within and outside of the product. If you’re a DevonWay user, you may see a survey pop up where you can give us feedback. We welcome the feedback! Collecting user sentiment in real time allows us to improve the DevonWay platform experience faster and in the proper context. Additionally, we’ll be launching a newsletter that our users can subscribe to in the coming months. We want to surface more content to various stakeholders in order to give them more tools to take full advantage of the platform. 

We are really excited with what the future holds and once again, are grateful to you, our supporters and customers for continuing this journey with us. 

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