Case Studies

Real problems with real solutions

Arizona Public Service

Corrective & Preventive Actions (CAPA), Safety Observations, Audits & Assessments, Accidents & Injury Reports

Founded in 1884, Arizona Public Service (APS) is the largest electric utility in Arizona, providing electricity to more than 1.2 million retail and residential customers in 11 of the state’s 15 counties. With 6,400 employees and more than 4,000 megawatts of generating capacity, APS primarily serves downtown and northern Phoenix as well as Flagstaff, Prescott, Yuma, and Douglas. The utility, which also operates three nuclear reactors, plans to add 700,000 new customers by 2030. APS is regulated by the Arizona Corporation Commission, with oversight by the North American Electric Reliability Corporation (NERC) and Federal Energy Regulatory Commission (FERC).

Idaho National Laboratory

Corrective & Preventive Actions (CAPA), Non-Conformance Reporting, Audits & Assessments, Inspections, Lessons Learned, and many more

Idaho National Laboratory is one of the U.S. Department of Energy’s 17 national laboratories. With roughly 4,000 scientists, engineers, and support personnel, the lab is also one of Idaho’s largest employers. At INL’s three primary facility areas – the Advanced Test Reactor Complex, Materials and Fuels Complex, and Research and Education Campus – researchers perform work in support of DOE’s mission to “discover the solutions to power and secure America’s future.”

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