Case Study: Idaho National Laboratory

Corrective & Preventive Actions (CAPA), Non-Conformance Reporting, Audits & Assessments, Inspections, Lessons Learned, and many more

The Challenge

The need to eliminate duplication and streamline processes

INL’s legacy CAS system hadn’t been meeting the lab’s needs for quite some time, largely because hundreds of stand-alone computer applications, databases, spreadsheets, etc., were spread across the lab’s many Mission Centers (business units) throughout the vast facility. Critical data stored in the lab’s individual, unconnected silos was redundant, out of date, and out of sync. The system was not intuitive, was difficult to pull and share information from, and wasn’t easy to modify to keep up with the lab’s constantly changing needs.

The Solution

A collaborative, easy-to-use, easy-to-integrate, and easy-to-configure system

Internally, INL refers to the complete solution suite as “LabWay.” All DevonWay applications in LabWay natively integrate with each other and were configured to meet the needs of individual business units. And because the DevonWay interface is cleaner and more intuitive than other software solutions, lab users had an easy time learning the system.

The Results

Reduced effort, greater usage, more issues reported and solved

INL officials achieved immediate benefits resulting from the DevonWay solution—and they continue to see value in its implementation. For example:

  • A higher percentage of employees are using the CAS system
  • General line workers have experienced significant time savings compared to the legacy system
  • Administrators are spending less time generating reports

Testimonials

“Partnering with DevonWay was the right choice for our complex structure and variable interface needs. We have yet to find a workflow that DevonWay couldn’t model.”
Chris Hott | Director of Laboratory Performance, Idaho National Laboratory
“The reporting allows for all of our users to get the information they need via emails or their dashboard.”
Myles P. | Issues Management Program Manager, Idaho National Laboratory
“Great products being used by the site and getting us the results we need. The DevonWay folks were outstanding as always in their support and understanding of what we needed.”
Randy Thompson | Supervisor of Performance Improvement, Wolf Creek Nuclear Operating Company
“I have been using multiple DevonWay products for over eight years. The software is highly customizable and the DevonWay team is always willing to go the extra mile to make the experience right for you.”
John Christensen | President & CEO, Utilities Services Alliance

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