Some of the best improvement ideas come from the front line
Ask those who know
Capture and reward everyone’s best ideas. People closest to the work often know best where the real challenges lie. By engaging them and asking them how a process, procedure, or program could be easier, more efficient, or less costly, you know their responses will be nothing if not backed by experience.
By making it easy to gather these ideas using simple web forms and mobile devices, and then incorporating an organization-specific workflow to properly review and evaluate them, you tap into an incredibly valuable fountain of knowledge.
Manage the review process
Reviewing, approving, and implementing suggestions is a process made easier through a consistent, yet organization-specific, workflow. Whether the change is simple or involved, initiators can follow its progress and feel appreciation that their contribution is getting the visibility and attention it deserves.
When a decision to implement a great suggestion is made, it’s important to follow it through to completion in a timely manner. Whether the change is simple or needs to be managed as a project, outlining the tasks with due dates keeps everyone accountable and moving toward the same finish line.