Measure performance across the enterprise
Metrics & KPIs
Avoid fatal flaws
At their core, key performance indicators serve as a means for top management to graphically communicate their expectations for safety, reliability, performance, and other metrics to the organizations they run; they are not real-time data visualization tools, nor are they meant to be.
Although that seems like a straightforward function, the reality is that the vast majority of KPI programs suffer from one of two fatal flaws:
- The underlying data can’t be trusted because it lives in silos like Excel spreadsheets, which are cumbersome to share and have no audit trail
- Or, IT involvement is required to create new data sources or make changes to KPIs, which drives users back to Excel
By providing a system of truth, as well as the tools to define and maintain your own KPIs, you can be sure that you’re deriving the trends you need, when you need them — and that you can trust what they’re telling you.
Break the reliance on IT
Your KPI program will suffer if you end up making incorrect decisions due to invalid trends, or you can’t adjust your KPIs quickly enough because overworked IT department take weeks or months to respond to requests for change.
The solution is to take control over your indicators in a central system that doesn’t require IT involvement to change, and provides self-service definition screens that let you define the metrics and KPIs important to your business. Throw in an integrated audit trail and intuitive software that’s accessible with just a web browser, and you have the tools you need to easily manage your library and program.
Automate the process
Create a more efficient process by automating data collection, KPI generation, internal review, and publication of site- and department-level indicators based on data from virtually any source. These indicators act as a window into your infrastructure, providing managers and responsible individuals with the awareness they need to recognize and monitor trends and take appropriate actions.
With easy access to charts and matrices, drill-down for analysis and roll-up for organization-wide views, and formatted report books that you can create and distribute on demand or on a schedule, you have the tools you need to effectively manage a configurable, scalable KPI program.