Identify non-conformities and prevent repeat issues
Engage every employee
CAPA software works best when the whole community is active and engaged — that is the most effective way of ensuring defects and adverse events are not overlooked. Doing that requires several key components:
- an intuitive interface
- the use of familiar terminology
- easy data entry
By eliminating barriers to initiating actions, completing assignments, and understanding trends, software can be a powerful enabler to a modern, effective corrective action program.
Tailor to your needs
It doesn’t matter how expensive a suit is — if it doesn’t fit well, it’s not going to work. The same is doubly true for software. To be able to meet your requirements, configurability is required on multiple fronts, such as:
- the data you track
- workflow routes and assignments
- business rules, e.g. requiredness based on significance level
- ad hoc reporting and analytics
And, of course, the ability to change any of the above (and much more) without going through expensive upgrade projects or involving IT.
Keep tabs on everything
Transparency drives accountability. By making assignments and their due dates clear, management has the tool it needs to accurately communicate expectations, and task owners know what they need to get done and by when — guesswork is eliminated and nothing falls through the cracks.
Moreover, ad hoc reports and trigger-based notifications, both based on an in-memory search engine and both definable without involving IT, ensure that process owners can retrieve the real-time insights they need to manage their CAP program effectively, and seamlessly share those results with interested stakeholders.
Fill out a short dynamic survey during the CAPA initiation process to ensure a single point of entry for routing issues to the appropriate workflow.
Associate multiple codes to a condition report from your organization’s trend code library (i.e. event, activity, cause) at appropriate points of the workflow.
Manage your work, create reports, and analyze data, without having to navigate to multiple systems, wait for a data warehouse to be refreshed, or get help from BI analysts.
Administer your own workflow settings for different types of condition reports and various significance levels without having to modify the underlying configuration.
Due date extension requests are managed within the system with the capability to escalate through different management levels for each subsequent extension request.
Use the Eight Disciplines of Problem Solving (8D) cause investigation module integrated with DevonWay CAPA, or integrate a different investigation process to your CAPA workflow.