Product Recalls

Swiftly manage current recalls and avoid future ones

Streamline your process

Responding quickly and completely to product recalls requires a solution that lets you track the right data at the right time, and assign the right task to the right person. There are many possible links in the chain that need to be considered when performing a recall — from the initial event, to the recall administrator, to retailors, distributors, and others. A configurable platform that not only lets you define your own unique fields and corresponding workflows, but also trigger assignments and real-time notifications using values in those fields, is critical to ensuring every step is completed promptly and responsibly.

Collaborate in real time

By employing a browser-only user interface and an unlimited-users pricing model, any authorized stakeholder can participate in real time in a product recall. Besides allowing integrated collaboration between manufacturers, vendors, retailers, and other interested parties, a central management console ensures all internal and external participants have secure access to the actions they need to complete for the recall process to progress.

And for data that is most efficiently collected in the field, a mobile app that can run natively on virtually any smartphone or tablet (iOS, Windows, and Android) ensures that information is captured and communicated as quickly as possible, minimizing delays.

Avoid future recalls

By combining recalls with an action tracking system for building mitigation and contingency plans, and for tracking and executing individual action assignments, all recall-related activity stays within the same database, which eliminates the possibility that things will fall through the cracks.

Taking it a step further, optional integration with a full-featured, fully configurable corrective and preventive actions solution means that any supplier quality problems, or other adverse patterns, will have an objective means by which they can be identified, trended, and resolved.

Finally, real-time ad hoc reports and notifications mean that all interested stakeholders can remain up to date on events as they unfold — without depending on IT.

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