Let’s face it, software isn’t always the most exhilarating thing. Getting users excited about software they have to use at work is a natural struggle, but there are concrete steps you can take to help boost adoption.
One of the most powerful techniques is to simply make it easier to retrieve data that users have entered. FirstEnergy, a leading energy and utility supplier, used a module by SAP to track general actions, but users nicknamed it “The Black Box” because once an action was entered, it had little visibility. As a result, usage of the module was very low.
After switching to the DevonWay Action Tracking module, FirstEnergy noticed a tenfold increase in system-wide adoption – primarily due to features like workflow, personal customizations, automatic coming-due alerts, and ad hoc reporting, all of which give the users complete control over their dashboards, assignments, and personal to-do lists.
“People really like the ease of use,” said Elizabeth Ryan, FENOC’s Senior Corrective Action Program Consultant, “They’re constantly coming up with additional ideas for how to use it.”
A configurable workflow combined with notifications and reporting capabilities helps boost user adoption because of the increased visibility across departments and teams. This is especially true for high-reliability enterprise organizations, for which easy, real-time insight into data is a critical component of operating safely and efficiently.
Take Action Today
To learn more about DevonWay’s Action Tracking capabilities or to request a personalized demo, please contact us.
