Do you submit tickets for non-incidents, or change requests, within your DevonWay application? If so, this is a guide to help you write requirements for these tickets. Including the right information up front will help you get your changes implemented as fast as possible and make for a smooth process. Consider following these guidelines:
For example, “Add an approval field to our condition report application.” While this may seem straight-forward, our team will likely roll it back for additional information.
Include information you feel will help DevonWay accurately understand your requirements. For example, try to answer the following questions as best you can:
Answering these questions allows us to quickly and accurately evaluate, design, and implement your request. Requirements that lack detailed information may delay the process significantly.
For questions about requirements or change requests, please contact us.