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APS

Arizona Public Service improves
operational performance and compliance
View the Case Study

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    "DevonWay customer service is outstanding.  The project teams always provide quick responses."

    Claudette L., HU Section Head
    Canadian Nuclear Laboratories

      Case Study: Takeda

      At Takeda, DevonWay software
      contributes to 20% improvement
      in Batch Right the First Time.
      View the Case Study

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        100% implementation success

        We're proud that 100% of our implementation projects have gone into production since our company's founding in 2005.

        To ensure your ongoing success, we offer annual support plans and continuous improvement services.

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        implementation-success

         

        Annual support plans

        We're available 24/7/365 to help whenever you need us. Your annual maintenance and subscription fees automatically cover unlimited incidents to all your DevonWay software, and we offer support plans to cover non-incident requests and enhancements.

        We offer four levels of support to match your budget and needs:

        • Silver-level support - Included at no cost for all customers are: Issues/Request Management, Web/Email Support, Remote Troubleshooting, Monthly Summary Report, One Included Support Request per Month for Enhancements, and more.
        • Gold-level support adds Business Hours Phone Support (M - F, 6am - 6pm PT), Off-Hours Phone Support, 36 Included Support Requests per Year for Enhancements, faster initial response times, and more.
        • Platinum-level support adds Top Priority incident management, 72 Included Support Requests per Year for Enhancements, and more.
        • Diamond-level support adds a Dedicated Named Support Resource and more. 
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        Continuous improvement services

        Market pressures, regulations, and competitive landscapes are constantly changing, so your software requirements from yesterday may not meet your needs tomorrow. For changes that go beyond what you can accomplish with your support plan, you can allocate a Continuous Improvement budget that you draw from as needed. Then we send detailed monthly invoices as we complete work that you request and approve.

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        Request a free demo