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Arizona Public Service improves
operational performance and compliance
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        2 min read

        DevonWay Welcomes International Public Utility

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        DevonWay is proud to announce that it is now providing continuous improvement solutions to an international public utility.

        This power authority, whose generation capacity includes nuclear operating assets, has selected DevonWay’s continuous improvement platform for new safety and performance improvement solutions. The implementation project will commence with a two unit nuclear station deploying ActionWay as the cornerstone of its corrective action program, and ObservationWay as a new solution for standardizing human performance observations across the station. While the utility relies on SAP© for its enterprise asset management system of record across its nuclear, fossil, hydro and renewable generation, both ActionWay and ObservationWay will add new safety and performance improvement processes that will help ensure regulatory oversight is maintained, process gaps are identified for improvement, and trends for engineering operations and maintenance activities are monitored across the nuclear station. Citing ease of use, mobility for any function, built-in business intelligence, and support for unique department workflow and KPIs as actionable analytics, DevonWay is used by many enterprises as a system of engagement capable of seamlessly inter-operating with many SAP core processes.

        ActionWay provides comprehensive Corrective/Preventive Action Request (CPAR) management and Problem Identification and Resolution (PI&R) support for high reliability organizations such as nuclear generating stations. The system serves as a single point of entry for a variety of condition reporting and incident tracking and includes the latest initiatives including Cumulative Impact guidance – “separating urgent conditions adverse to quality from administrative tasks.” With ActionWay Corrective Action Program owners have new control over flexibility of CAP workflows that instantly route tasks to responsible individuals providing effortless regulatory compliance as a by-product of business process improvement to operations. Business social engagement via mobile devices encourages timeliness in meeting site and organizational CAP goals with the ability to set interim due dates for specific workflow tasks that include site conditions. Condition reports (CRs) may also be initiated from observations identifying process gaps.

        ActionWay includes configurable screen layouts, robust workflow, and role-based security for managing:

        • Incident and Condition Reporting
        • Corrective Actions
        • Operability Review
        • Reportable event evaluation for regulatory events
        • Trend Coding

        ObservationWay allows supervisors and peers to observe and record human performance during the completion of work activities. ObservationWay provides the tools to track, trend, and address unsafe, unacceptable, as well as exceptional behavior as performed by crews and work groups in the field. ObservationWay transforms observation programs into active drivers of continuous improvement and knowledge capture. Observers enter observations from their desks or from the field using mobile devices. Observers know that their efforts and insights automatically reach appropriate reviews and that they receive credit toward their observation requirements. ObservationWay supports decisions and actions that drive human performance excellence with built-in analytics across the entire library of behavior and fundamentals, along with a robust library of real-time drill-down reports and charts. Customers have reported as much as 400% first-year ROI on their ObservationWay investment.

        ObservationWay provides the following features:

        • Self-service option to manage a library of observation cards across functional areas, training programs, and focus areas
        • Mobile support with various observation options including offline observations when no internet connection is available
        • Alert management to auto-notify managers when performance thresholds are met or exceeded
        • Support for anonymous observations
        • Powerful trending and analysis to reveal performance gaps
        • Observation goals management to align observation activity with emergent trends, focus areas, and plant initiatives

        Both ActionWay and ObservationWay include plug-in module connectors to interface directly with other enterprise application software such as SAP, IBM, and Ventyx. Dual system data entry is never required with DevonWay platform apps.