Large, highly regulated organizations must mitigate operational risk to keep their companies safe and to avoid legal, financial, and reputational damage. When processes to record, review, and take action on incidents are manual or happen in disconnected systems, incidents can fall through the cracks and increase risk. Effective incident management requires broad participation throughout the organization to ensure incidents are captured and reviewed for follow-up as well as reporting and trending to identify and correct incidents as soon as possible.
DevonWay Incident Management empowers everyone from the field to the office to participate in incident management with an intuitive mobile app for capturing incidents on the spot and a desktop application for tracking and analyzing issues. Supervisors can set up trigger-based alerts to keep everyone informed. Non-technical users can create intelligent reports and dashboards to ensure incidents are properly addressed. And with a usage-based pricing model, you have the flexibility to scale without having to pay for empty seats.
Tailor to Your Needs
Every company manages incidents differently. Some require integration with systems that manage non-conformances, others trigger in-depth root-cause analyses, and review processes vary.
DevonWay Incident Management is highly configurable, without code, to meet your exact business rules, regulations, and workflows now and when they evolve. It connects seamlessly with other DevonWay applications and to your existing systems via REST API, creating a closed-loop process for minimizing operation risk, tracking incidents, investigating root causes, and analyzing data for improvement.