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FEATURED CASE STUDY

Arizona Public Service improves
operational performance and compliance
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    "DevonWay customer service is outstanding.  The project teams always provide quick responses."

    Claudette L., HU Section Head
    Canadian Nuclear Laboratories

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      "Firms looking for a reliable software platform for Safety, Quality and Asset Management should consider DevonWay."

      View the Report

        Incident Management

        Keep Your Organization Safe and Compliant

        Organization-wide participation

        Large, highly regulated organizations must mitigate operational risk to keep their companies safe and to avoid legal, financial, and reputational damage. When processes to record, review, and take action on incidents are manual or happen in disconnected systems, incidents can fall through the cracks and increase risk. Effective incident management requires broad participation throughout the organization to ensure incidents are captured and reviewed for follow-up as well as reporting and trending to identify and correct incidents as soon as possible.

        DevonWay Incident Management empowers everyone from the field to the office to participate in incident management with an intuitive mobile app for capturing incidents on the spot and a desktop application for tracking and analyzing issues. Supervisors can set up trigger-based alerts to keep everyone informed. Non-technical users can create intelligent reports and dashboards to ensure incidents are properly addressed. And with a usage-based pricing model, you have the flexibility to scale without having to pay for empty seats.

        Tailor to your needs

        Every company manages incidents differently. Some require integration with systems that manage non-conformances, others trigger in-depth root-cause analyses, and review processes vary.

        DevonWay Incident Management is highly configurable, without code, to meet your exact business rules, regulations, and workflows now and when they evolve. It connects seamlessly with other DevonWay applications and to your existing systems via REST API, creating a closed-loop process for minimizing operation risk, tracking incidents, investigating root causes, and analyzing data for improvement.

        Top Benefits

        Increase safety through immediate visibility and insight into incidents and causes so you can take immediate action

        Minimize operational risk while ensuring compliance with regulations, standards, and contracts

        Maximize opportunities for recording incidents by enabling a broad participation and easy entry on mobile devices, even when offline

        Stay informed with real-time dashboards and automated alerts that trigger under conditions you and your users specify

        Top Features

        Standalone or Integrated

        Incident Management can be used standalone, natively integrated with other DevonWay solutions, or integrated via REST API with third-party systems, ensuring a seamless experience.

        Configurable Workflow

        Administer your own workflow settings for different types of condition reports and various significance levels without having to modify the underlying configuration. Tasks are routed to responsible individuals or teams based on your business rules.

        Intuitive Mobile App

        Users can report incidents on their iPhone, Android, or Windows mobile device, even if its offline: data syncs once Wi-Fi is restored. Managers stay informed with a real-time incident stream of critical incidents.

        User-Friendly Reporting

        Manage your work, create reports, and analyze data yourself, without having to navigate to multiple systems, wait for a data warehouse to be refreshed, or get help from IT or BI analysts.

        Automated Alerts

        All specified stakeholders can receive automatic alerts so they’re always aware of their assignments, upcoming due dates, and critical issues.

        Performance Improvement

        Incidents can be directly associated with other DevonWay products such as compliance tracking, audits, suppliers, non-conformances, and more for performance improvement.

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