Customer Complaints

Manage valuable feedback for increased compliance and quality

How it works

Communicate ongoing progress

By applying configurable workflows, DevonWay ensures that issues are automatically and efficiently routed to appropriate stakeholders for the right level of oversight and evaluation. And user-definable notifications ensure that important items receive the transparency they require.

Trend and report on complaints over time

With a fully integrated trending and ad-hoc reporting capability, you can easily track the state of your customer complaints in real time and over whatever period you desire. With improved visibility, you can ensure that patterns are quickly identified, prioritized, and resolved before the lead to customer churn.

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