Corrective & Preventive Actions

Identify non-conformities and prevent repeat issues

Engage every employee

Corrective action programs work best when the whole community is active and engaged — that is the most effective way of ensuring defects and adverse events are not overlooked. Doing that requires several key components:

  • an intuitive interface
  • the use of familiar terminology
  • transparency
  • easy data entry

By eliminating barriers to initiating actions, completing assignments, and understanding trends, software can be a powerful enabler to a modern, effective corrective action program.

Tailor to your needs

It doesn’t matter how expensive a suit is — if it doesn’t fit well, it’s not going to work. The same is doubly true for software. To be able to meet your requirements, configurability is required on multiple fronts, such as:

  • the data you track
  • workflow routes and assignments
  • business rules, e.g. requiredness based on significance level
  • ad hoc reporting and analytics

And, of course, the ability to change any of the above (and much more) without going through expensive upgrade projects or involving IT.

Keep tabs on everything

Transparency drives accountability. By making assignments and their due dates clear, management has the tool it needs to accurately communicate expectations, and task owners know what they need to get done and by when — guesswork is eliminated and nothing falls through the cracks.

Moreover, ad hoc reports and trigger-based notifications, both based on an in-memory search engine and both definable without involving IT, ensure that process owners can retrieve the real-time insights they need to manage their CAP program effectively, and seamlessly share those results with interested stakeholders.

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