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Arizona Public Service improves
operational performance and compliance
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    "DevonWay customer service is outstanding.  The project teams always provide quick responses."

    Claudette L., HU Section Head
    Canadian Nuclear Laboratories

      Case Study: Takeda

      At Takeda, DevonWay software
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      in Batch Right the First Time.
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        Corrective and Preventive Actions

        Closed-loop corrective and preventive actions for issues and incident management

        Organization-wide participation

        Corrective and Preventive Actions (CAP or CAPA) are central to a complete Quality Management System. They can stem from incidents, non-conformances, inspections, audits, complaints, observations, and more. And they involve many stakeholders: An effective CAPA solution promotes organization-wide participation for those who need to submit issues, investigate causes, or extract data for reporting and analysis.

        DevonWay Corrective and Preventive Actions is a closed-loop continuous improvement solution that empowers everyone from field to office to participate. An easy-to-use browser interface minimizes training and change management. The intuitive DevonWay mobile app enables workers to capture issues on the spot - even without a network connection - and includes activity streams that give them the real-time information they need. Supervisors can set up trigger-based alerts and ad-hoc reports to keep defined stakeholders informed. 

        Tailored to your needs

        Every CAPA process is different. For example, your business may or may not require an in-depth root-cause analysis.

        With DevonWay Corrective and Preventive Actions, your CAPA workflows are quickly configured to your unique business rules, so it continues to work for you even as your processes evolve.

        Most DevonWay customers combine DevonWay Corrective and Preventive Actions with other DevonWay products, like DevonWay Mobile Observations and Audits and Assessments.

        Top Benefits

        Connect CAPA to your other quality, safety, and compliance processes for closed-loop quality management

        Get full traceability of issues and non-conformances with ad-hoc search and reporting and built-in universal trending

        Meet your compliance requirements with configurable support for all your important process workflows

        Top Features

        Single Point of Entry

        Issue originators can fill out a short dynamic survey during the CAPA initiation process to ensure a single point of entry for routing issues to the appropriate workflow.


        You can associate multiple codes to a condition report from your organization’s trend code library (i.e. event, activity, cause) at appropriate points of the workflow.

        Native Mobile Apps

        With their iPhone, Android, or Windows mobile device, users can report new incidents and managers can stay informed with a real-time incident stream of important, relevant issues.

        User-Friendly Reporting

        Manage your work, create reports, and analyze data without having to navigate to multiple systems, wait for a data warehouse to be refreshed, or get help from BI analysts.

        8D Process

        Use the Eight Disciplines of Problem Solving (8D) cause investigation module integrated with DevonWay CAPA or integrate a different investigation process to your CAPA workflow.

        Due Date Extensions

        Due date extension requests are managed within the system with the capability to escalate through different management levels for each subsequent extension request.

        Effectiveness Reviews

        Effectiveness reviews are built into the CAPA workflow to ensure corrective actions are adding value without putting unnecessary burden on staff, and condition reports can be directly associated with other DevonWay modules such as observations, audits, suppliers, non-conformances, inspections, and more.

        Configurable Workflow

        Administer your own workflow settings for different types of condition reports and various significance levels without having to modify the underlying configuration. Tasks are routed to responsible individuals or teams based on your business rules.

        Flexible Causal Analysis Options

        Add a 5-why process to your DevonWay CAPA program without having to invest in or train analysts on multiple tools. Optionally integrate with DevonWay API partners like TapRoot and Sologic for full-featured, in-depth causal analysis capabilities.

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