Make quality a part of your culture
Only pay for what you need
Whether you’re automating a single manual process, filling a gap in an existing system, or transitioning to an enterprise-scale QMS, it’s important to only deploy what helps to fulfill your business objectives. This goes way beyond questions of cost or complexity — introducing unnecessary components threatens the project as a whole because users see them as overhead that keeps them from doing their jobs.
A scalable, configurable quality platform lets you plug just those inefficiencies that form the lowest hanging fruit, achieve a successful outcome, then move on to other processes if and when needed. And with pricing that scales with usage and not with seats, you truly only pay for what you need.
Key to instilling any kind of cultural change is making sure that people are held accountable for their actions, which happens when three elements converge:
- Management expectations are clear
- People know what to do and by when
- Management is aware of when #2 isn’t happening
Date-based assignments, automatic workflows, email notifications, key performance indicators, ad hoc reports and alerts, and automatic reminders are just some of the tools that have proven effective in driving a fully transparent quality program in which everyone is a capable and empowered participant.
Build a long-term partnership
Getting enterprise software up and running is fraught with risks and uncertainties. In some cases, you may even be putting your career in the hands of a software company to which you’re little more than an annual revenue line item.
Responsible vendors understand that forming a true partnership with their customers requires a mutually beneficial relationship based on trust, service, and communication. One cannot be successful without the other being successful, and that’s as true in Year 10 as it is in Year 1.
Gain unexpected insights
Gathering data and automating quality processes are fine goals by themselves, but supporting world-class operational performance requires embracing the unexpected. From gathering feedback from front-line workers, to looking for patterns through an integrated business intelligence tool, the more flexible your underlying technology, the more easily those insights appear.
And when the unexpected is uncovered, being able to implement those lessons directly back into your processes means you finally have the flexible, closed-loop system you always wanted but didn’t know existed.