Correcting deficiencies in operations and reporting capabilities
Following a corrective action program (CAP) and an evaluation of the utility’s asset management system, APS officials realized their existing system’s issues management fell short of internal and external requirements in areas such as ease of use, workflow management, action tracking, and reporting. The ability to make timely changes to the system to keep up with evolving business operations and processes was also a challenge.
Highly configurable, integrated performance improvement
APS implemented DevonWay Corrective & Preventive Actions (CAPA), Safety Observations, Ergonomic Assessments, and Safety Event Management. They started in the Transmission & Distribution group, then expanded to individual plants and corporate groups. Disparate processes across these plants and groups was challenging, but DevonWay's highly configurable software products meets diverse needs.
Improved processes and stricter compliance with regulations
Each DevonWay solution was delivered within the targeted 100-business day project deadline. Since the implementation, APS has increased efficiency (automated workflow), awareness (reporting and notifications), accountability (due dates and ability to track to completion), and safety performance (OSHA events management). Plus, by allowing varying workflows driven by unit specific business rules, each group can operate in the most efficient manner without the need to conform to the limitations of out-of-the-box software packages.