The Challenge

Correcting deficiencies in operations and reporting capabilities

Following a corrective action program (CAP) and an evaluation of the utility’s asset management system, APS officials realized their existing system’s issues management fell short of internal and external requirements in areas such as ease of use, workflow management, action tracking, and reporting. The ability to make timely changes to the system to keep up with evolving business operations and processes was also a challenge.

The Solution

Highly configurable, integrated performance improvement

APS implemented DevonWay Corrective & Preventive Actions (CAPA), Safety Observations, Ergonomic Assessments, and Safety Event Management. They started in the Transmission & Distribution group, then expanded to individual plants and corporate groups. Disparate processes across these plants and groups was challenging, but DevonWay's highly configurable software products meets diverse needs.

The Results

Improved processes and stricter compliance with regulations

Each DevonWay solution was delivered within the targeted 100-business day project deadline. Since the implementation, APS has increased efficiency (automated workflow), awareness (reporting and notifications), accountability (due dates and ability to track to completion), and safety performance (OSHA events management). Plus, by allowing varying workflows driven by unit specific business rules, each group can operate in the most efficient manner without the need to conform to the limitations of out-of-the-box software packages.


“We’re using multiple DevonWay products company-wide to not only effectively gather essential data, but more importantly to successfully evaluate critical leading and lagging indicators.”
Angela Ott | Senior Corporate Health and Safety Consultant, Arizona Public Service
“I’m still amazed at what we got done in 2 months. I’ve never seen an IT project deliver so much in such a short time.”
Mark Cross | Director of Operations - Global Services, GE Healthcare
“Great products being used by the site and getting us the results we need. The DevonWay folks were outstanding as always in their support and understanding of what we needed.”
Randy Thompson | Supervisor of Performance Improvement, Wolf Creek Nuclear Operating Company
“I have been using multiple DevonWay products for over eight years. The software is highly customizable and the DevonWay team is always willing to go the extra mile to make the experience right for you.”
John Christensen | President & CEO, Utilities Services Alliance

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