Case Study: Arizona Public Service

Corrective & Preventive Actions (CAPA), Safety Observations, Ergonomic Assessments, Safety Event Management

The Challenge

Correcting deficiencies in operations and reporting capabilities

Following a corrective action program (CAP) and an evaluation of the utility’s asset management system, APS officials realized their existing system’s issues management fell short of internal and external requirements in areas such as ease of use, workflow management, action tracking, and reporting. The ability to make timely changes to the system to keep up with evolving business operations and processes was also a challenge.

The Solution

Highly configurable, integrated performance improvement

APS started with a pilot test of the DevonWay platform with its Transmission & Distribution group, then expanded configured solutions to individual plants and supporting corporate groups. The disparate processes across these plants and groups proved challenging but not insurmountable.

The Results

Improved, streamlined reporting processes and stricter compliance with regulations

Each DevonWay solution was delivered within the targeted 100-business day project deadline. Since the implementation, APS has increased efficiency (automated workflow), awareness (reporting and notifications), accountability (due dates and ability to track to completion), and safety performance (OSHA events management). Plus, by allowing varying workflows driven by unit specific business rules, each group can operate in the most efficient manner without the need to conform to the limitations of out-of-the-box software packages.


“We’re using multiple DevonWay products company-wide to not only effectively gather essential data, but more importantly to successfully evaluate critical leading and lagging indicators.”
Angela Ott | Senior Corporate Health and Safety Consultant, Arizona Public Service
“I’m still amazed at what we got done in 2 months. I’ve never seen an IT project deliver so much in such a short time.”
Mark Cross | Director of Operations - Global Services, GE Healthcare
“Great products being used by the site and getting us the results we need. The DevonWay folks were outstanding as always in their support and understanding of what we needed.”
Randy Thompson | Supervisor of Performance Improvement, Wolf Creek Nuclear Operating Company
“I have been using multiple DevonWay products for over eight years. The software is highly customizable and the DevonWay team is always willing to go the extra mile to make the experience right for you.”
John Christensen | President & CEO, Utilities Services Alliance

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