The Challenge

Streamline processes to meet business needs

INL’s legacy CAS system hadn’t been meeting the lab’s needs for quite some time, largely because hundreds of stand-alone computer applications, databases, spreadsheets, etc., were spread across the lab’s many Mission Centers (business units) throughout the vast facility. Critical data stored in the lab’s individual, unconnected silos was redundant, out of date, and out of sync.

Systems were hard to use and couldn't keep up with the lab's needs. Getting data and sharing information were too time-consuming and challenging, wasting time and money.

The Solution

Integrated DevonWay software for CAPA, CAS, and more, lab-wide

INL implemented DevonWay Corrective & Preventive Actions (CAPA), Non-Conformance Reporting, Audits & Assessments, Inspections, Lessons Learned, and more. Internally, INL calls their solution suite “LabWay.” All DevonWay applications in LabWay natively integrate with each other and are configured to meet the needs of individual business units. Because the DevonWay interface is intuitive, lab users are quick to learn it.

The Results

 Greater usage, more issues reported and solved, improved compliance

INL officials achieved immediate benefits resulting from the DevonWay solution—and they continue to see value in its implementation. For example:

  • More employees use the CAS system
  • General line workers save significant time compared to the legacy system
  • Administrators spend less time generating reports
Time savings adds up to cost savings while improving safety and compliance.


“Partnering with DevonWay was the right choice for our complex structure and variable interface needs. We have yet to find a workflow that DevonWay couldn’t model.”
Chris Hott | Director of Laboratory Performance, Idaho National Laboratory
“The reporting allows for all of our users to get the information they need via emails or their dashboard.”
Myles P. | Issues Management Program Manager, Idaho National Laboratory
“Great products being used by the site and getting us the results we need. The DevonWay folks were outstanding as always in their support and understanding of what we needed.”
Randy Thompson | Supervisor of Performance Improvement, Wolf Creek Nuclear Operating Company
“I have been using multiple DevonWay products for over eight years. The software is highly customizable and the DevonWay team is always willing to go the extra mile to make the experience right for you.”
John Christensen | President & CEO, Utilities Services Alliance

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